When these fees apply
The fees on this page are not part of the standard cost of a loan. They apply only in particular circumstances, and none of them arises on an account that is repaid as agreed.
The establishment fee, monthly fee, interest and failed payment fee that make up the cost of a loan are set out in full, with a worked example of each contract type, on our costs page.
If you are having difficulty making a repayment, contact us as early as you can. Getting in touch before an account falls into arrears is the reliable way to avoid every charge on this page.
External collection referral fee
If your account is referred to an external collections provider, a referral fee of $50 applies.
Collection agency fees
Where an account is referred to a collection agency, that agency's fees are payable in addition. These are currently 20% of the balance referred.
This percentage is set by the agency rather than by MoneySpot Finance Pty Ltd, and the figure above is the rate that applies at present.
Questions about a fee
If you have been charged a fee you do not understand, or you think a fee has been applied in error, contact us on 1300 048 156 or at support@moneyspot.com.au and we will go through it with you. If you are not satisfied with our answer, our complaints process is open to you at no cost.